At Mon Bubu Kawaii, we want your collecting experience to be as satisfying as possible. If, however, you are not fully satisfied with your purchase, here are our return and refund policies.

1. Right of Withdrawal (14-day period)

• Customers in the European Union: In accordance with legislation, you have 14 days after receiving your order to request a return.

• Customers in Switzerland: Although not legally required, we also offer you a 14-day right of return as a commercial courtesy.

• Mandatory condition: The product must be returned in its original condition, new and with its original packaging intact.

2. The Special Case of "Blind Boxes"

Due to the random nature of these collectible products:

• The very principle of a Blind Box is that the model received is randomly chosen. Once the packaging is opened, disappointment with the character obtained or receiving a duplicate does not constitute a reason for return: the product conforms to what was sold.

• All other reasons remain covered. If the item is defective, damaged, incomplete or not conforming to its description, or if it is the result of an error in preparation on our part, it will be taken back and reimbursed or exchanged, whether the packaging is open or not, and the return costs will be borne by us.

• As long as the packaging has not been opened, the Blind Box follows the 14-day right of withdrawal described in point 1.

3. Return Procedure

To initiate a return, please follow these steps:

1. Contact our customer service at info@bubukawaii.com, indicating your order number.

2. After validation, return the product to the address that will be provided to you (depending on whether your package needs to go back to our warehouse in Switzerland or France).

3. The return costs are your responsibility, except in the case of a defective product or an error in preparation on our part.

4. Cancellation before Shipment

If you change your mind before your package is shipped:

• Any cancellation request incurs an administrative processing fee of 10% of the total order amount.

• These fees are deducted from the final refund to cover processing and bank transaction fees.

5. Refund Terms

Once your return is received and inspected by us:

• The refund will be issued to the payment method used for the purchase.

• Store Option: You can choose to receive your refund in the form of a Mon Bubu Kawaii Gift Card, valid for 12 months.

• Processing times generally range between 5 and 10 business days after receipt of the package.

6. Defective or Damaged Products

If your figurine has a clear manufacturing defect (excluding a slightly damaged shipping box):

• Take a photo of the defect upon opening.

• Contact us within 48 hours.

• We will proceed with an exchange or a full refund at no additional cost.